FAQ

About Flower24.ch

Who is Flower24.ch?

Flower24.ch Your online shop for hand-tied fresh bouquets, plants and green gifts. Flower24.ch is operated by Flower24 GmbH, based near Lausanne.

Our flowers impress with their freshness, because they are delivered directly from the gardener to our production site in Penthaz, bound by trained florists on site and shipped with our shipping partner Swiss Post to Switzerland & Liechtenstein every 24 hours.
What is the difference to traditional flower suppliers?

Through our central production facility, we can guarantee a uniform product standard. We guarantee that we can actually deliver products that we offer online as shown.
What is the special service of Flower24?
- We only deliver the best quality. Our bouquets are absolutely fresh, so you get a 5-day freshness guarantee!
- We deliver quickly and reliably within Switzerland & Liechtenstein.
- We treat your information with the greatest care and protect your data.

User Account

How do I create a personal user account?

First, register yourself when you go to checkout. Enter your email address and assign a password here. Then please complete your billing address. Finished!

You can also log in as a guest or with your Google or your Facebook account.
Why is a personal user account beneficial?

To be able to use all the features and benefits in My Account, registration is required. Only with your account you have the possibility to save delivery addresses and to view your orders.
Have you forgotten your password?

Click on my account. The page opens, where you can register. Just click on Forgotten password and enter your registered email address. We will send you a new password.

Orders

Changes & cancellations

Changes or cancellations can be made for individual orders up to two working days before the delivery date. For large orders up to seven working days before the delivery date. Please call our customer service or send us an email. Please note that for organizational reasons, no changes or cancellations can be made for orders placed before Valentine's Day, Easter, Mother's Day or Christmas. Many Thanks!

Service times: Mon-Fri 10 am - 5pm

Telephone: 0842 024 024
(the fees depend on your telephone provider)

We also try to make short-term changes possible. However, this is only possible by phone and until 3pm the day before delivery.
How safe is payment at Flower24?

We treat your data strictly confidential. We use state-of-the-art security software to encrypt all your personal information and protect it from misuse. So your purchase at Flower24.ch remains safe.

Detailed information on data encryption: Both credit card numbers and bank details are protected against misuse. Thanks to the modern security software SSL (Secure Socket Layer), unauthorized persons have no access to your personal data. SSL already encrypts your details before sending your order over the network.

SSL is currently the most advanced security system on the net. It is therefore also used by many banks for online banking. Of course, in the future we will always use the latest security standards to ensure optimal protection of your personal information.
What are the delivery costs at Flower24?

You can choose between 4 different delivery types.

Standard delivery for only 5.-chf. The delivery takes place from Tuesday to Friday between 9 and 17 o'clock. Orders placed between 17:00 and 17:00 Monday to Thursday can be delivered the following day. Delays of one working day are possible. For important dates such as birthdays etc. choose the warranty delivery.

Guaranteed delivery for only 14.-chf. Delivery is from Monday to Saturday between 6 and 9 o'clock. Orders placed between 17:00 and 17:00 Monday to Friday can be delivered on the following day.

Saturday delivery for only 10.-chf. The delivery takes place on Saturdays between 9 and 17 o'clock. Orders placed by 17:00 on Fridays can be delivered the following day.

Evening delivery for only 20.-chf. Delivery is from Tuesday to Friday between 17:00 and 21:00. Orders placed between 17:00 and 17:00 Monday to Friday can be delivered on the following day.

The shipping costs are charged per bouquet.
How can I redeem a voucher?

Value vouchers from Flower24.ch can be redeemed in the course of the order process. While entering your payment details, you can enter your coupon code in the appropriate field in Step 5: Order coupon code. The corresponding voucher value will then be automatically deducted from the total amount.

Only one voucher can be redeemed per order.
Which payment methods does Flower24.ch offer?
You have four ways to pay conveniently:
- via credit card
- by post office
- via PayPal
- by invoice with BillPay

Delivery

How much are the delivery costs?

You can choose between 4 different delivery types.

Standard delivery for only 5.-chf. The delivery takes place from Tuesday to Friday between 9 and 17 o'clock. Orders placed between 17:00 and 17:00 Monday to Thursday can be delivered the following day. Delays of one working day are possible. For important dates such as birthdays etc. choose the warranty delivery.

Guaranteed delivery for only 14.-chf. Delivery is from Monday to Saturday between 6 and 9 o'clock. Orders placed between 17:00 and 17:00 Monday to Friday can be delivered on the following day.

Saturday delivery for only 10.-chf. The delivery takes place on Saturdays between 9 and 17 o'clock. Orders placed by 17:00 on Fridays can be delivered the following day.

Evening delivery for only 20.-chf. Delivery is from Tuesday to Friday between 17:00 and 21:00. Orders placed between 17:00 and 17:00 Monday to Friday can be delivered on the following day.

The shipping costs are charged per bouquet.
At what time will be delivered?

All detailed information about delivery times etc. can be found here
Can I track the status of the delivery?

Yes! You can always find out about the current shipment status of your delivery by Swiss Post via your shipment number.

The evening before the delivery day, you will receive an email from us with a link to track your delivery. Please click on this link and here you can see if your flower greeting has already been delivered.

Please also note that the entries may be delayed in time, especially in remote areas where the messenger may not have a good reception.

If you have selected the warranty delivery (this information can be found on your confirmation), your flower greetings will be delivered between 6:30 and 9:00.
If you have selected the standard delivery, your flower greeting will be delivered between 9: 00h and 17: 00h.
Unfortunately, we can not tell you the exact time, depending on the place and street of the delivery address.

If it concerns a delivery to a company, a hospital or similar. Your flower greeting will be sent to the post office (reception etc.). Unfortunately we have no influence on the internal course and no proof. In tracking, you can only see if the delivery has been made in the company. If you have further questions, please contact the company directly or inform the recipient that the delivery is already in-house.
With which service provider are the flowers delivered?

Swiss Post offers the densest delivery network in Switzerland and Liechtenstein and is able to deliver reliably and punctually six days a week. This makes Swiss Post the market leader. As an international logistics service provider, Swiss Post has proven to be a strong partner - for many well-known online senders.
Can I also deliver to a different address?

We will gladly deliver your items to an address deviating from the billing address, provided that the delivery address is in Switzerland or Liechtenstein.
What happens if the recipient is not at home?

Once the recipient of the flower gift is not at home, the recipient is informed by means of a card where and when he can pick up the goods at the responsible post office. Please keep in mind that flowers and plants are sensitive fresh products that can not be stored for a long time.
On the Internet, you can always follow your flower greeting. You will receive the tracking number of Swiss Post by e-mail as soon as your flower shipment leaves our house.

If the additional option 'Deposit in front of the apartment door' is activated in your order, the courier will try to deposit the package in front of the apartment door. Of course, he must have the opportunity to get into the house. If it is a house with a door code, the postman usually has it at hand. If you know the door code, it is helpful to write it in the address field of the delivery address. If the house is completed and the parcel carrier has no access to the house, the recipient is notified by means of a card, where and when he can pick up the goods at the responsible post office.

The package can be picked up at the responsible post office for warranty deliveries on the same day and for standard deliveries on the next working day. For deliveries on Saturday, the package can unfortunately only be picked up on Monday.
My flower greeting has not arrived - what to do?

The evening before the delivery day, you will receive an email from us with a link to track your delivery. Please click on this link and here you can see if your flower greeting has already been delivered.

Delivered by - Your order has arrived and is located at the delivery address specified in your order. If the person has not personally taken you in and you have activated the 'put in front of the door' option, your flower greetings will always be inside the house.

Shipment was sorted and forwarded - your order is still on the way

Shipment was sorted for delivery - your order will arrive soon

Unsuccessful delivery - if you find this information in your tracking, it means there was an error with the delivery address. This person, with this name could not be found under the delivery address. This means that there will not be this name under the address given by you either on the doorbell or on the mailbox.

Return Reason: Recipient could not be identified under the given address - this means that the recipient could not be identified even after research by Swiss Post and therefore the parcel was returned to Flower24. As a matter of goodwill, we will not charge you for any additional costs incurred by us. There will be no refund or re-delivery.

If your flower greeting has not arrived, because it is a mistake of Swiss Post, we will immediately send a free replacement. For this we ask you to contact us by phone or mail.
Where is the teddy bear? (or my extra gift)

If your flower greeting includes a teddy bear or another gift and the recipient has not found it, ask them to pull out the cardboard box.

Additional gifts are located below the flowers so that they are not damaged during transport.

Our carton consists of two parts, the white outer carton and the brown inner carton. The inner box has two handles to pull it out together with the bouquet. Larger additional gifts, such as mini chocolates, teddy bears, etc. are always located in the lower area to prevent damage to the flowers.
Does Flower24 deliver my order abroad?

We currently deliver only within Switzerland and to Liechtenstein.

Quality

Freshness guarantee !?

Our bouquets and plants are absolutely fresh and of the highest quality. We buy directly from gardeners and manufacturers whose work we have been convinced for years. With us there are no unnecessary ways of wholesale and retail.
All our flowers and plants undergo quality control before being shipped. That's why we can promise you a 5-day fresh guarantee with each order!

With each of our flower delivery you receive important care tips.
Service Guarantee !?

Whether you want to place an order or have a question. Our service team advises you knowledgably, quickly and of course personally and always in a good mood.
Satisfaction Guarantee !?

Your satisfaction is our top priority! We do not want to hope for it, but it can happen: you are not satisfied with our delivery. No problem, you can complain - we will arrange for replacement immediately.
Guaranteed as shown !?

We tie our bouquets to firm recipe. Therefore, every ordered bouquet will be delivered as you see it on the internet.

If we ever have to replace a flower variety, this is only in terms of quality.

Flower care

Why do flowers wither in the vase?

If flowers in the vase hang their heads after a short time, then mostly because of lack of water. Although they are in the water, the biggest threat to cut flowers is that they die of thirst. And that's because their pipes are clogged and they can no longer get to the water.

Flowers, like all plants, constantly release water into the surrounding air via their leaves. This evaporation creates a suction that pulls new water up the stem.

Cut flowers are cut off from their natural supply. Instead of the root mesh, they have only a small stem cross-section for water absorption.
Bacteria also set the lines. In order to keep away microorganisms, it is advisable to thoroughly clean vases, to leave no leaves in the water and to change the water every two to three days. The stems can be cut in the same rhythm. Best with a sharp knife and oblique, otherwise soft stems like those of a gerbera are squeezed and unnecessarily injured - which offers bacteria new points of attack.

Flowers like roses, which are still to grow, consume their energy reserves. In the apartment they lack sunlight to make their own sugar. Anyone who adds sugar to the flower water, however, feeds the bacteria at the same time. In addition to sugar, floral fresheners also contain bacteria-inhibiting substances. This keeps the birthday bouquet a few days longer.

Temperatures over 20 degrees, dry heating air and low light accelerate the aging process. For example, placing bouquets in the cool corridor or cellar at night has the effect of refreshing the flowers. Even such a day-night change can significantly extend the shelf life. And also the location in the room should be chosen deliberately, because direct radiant heat from radiators do not tolerate cut flowers, too much water is lost through the leaves. Better is therefore a place near windows, without radiator heat and without drafts. A fruit bowl near the bouquet looks attractive, but often has fatal consequences for the flowers. Because ripening fruits but ethylene, a stress and aging hormone. Cut flowers respond to this gas with the discarding of buds and flowers, yellowing leaves and withering. Therefore bouquets and fruit bowls rather place in different rooms.
Keep roses fresh - easy care tips

How can you keep roses fresh?

Unfortunately, when the roses in the vase hang their heads it is usually a sign that they are not being treated properly. Cultivating cut roses is very easy and does not take much time. We would like to explain how you can keep your cut roses fresh in order to enjoy them for as long as possible in 4 short roses care tips.

Cutting roses right is half the battle

Cultivation of cut roses starts with the transport, which is probably the most important factor that the cut before you put them in the vase. A clean cut is so important that the roses can absorb enough nutrients and fluids through these interfaces. To cut roses, it is best to use a very sharp knife with which you can cut the rose stem at the end, short and obliquely. A regular cut also ensures a rose collar that lasts even longer. The leaves of the flower should also be trimmed if they otherwise stick in the water.

How long do roses last in the vase?

Just like us, these flowers feel most comfortable in a clean home. When choosing your vase, you must not only pay attention to your own taste, but also to its cleanliness. Roses stay fresh longer if they are exposed to as little dirt and bacteria as possible. Pollution of the vase can cause just this. The dirt and bacteria that are now deposited in the water clog in the worst case, the exposed after the bleed lines of flowers and thus prevent absorption of fluid and nutrients. This can cause the rose petals to wither faster and heads to hang. To avoid this, clean your vase thoroughly before you fill it. Your flowers always want a vase.

How long do roses last without water?

The best roses care tips bring nothing, if your cut flower does not get enough water. It does not pay much attention. However, it is important that the water is clean, you refill it regularly and there is no leaf or similar in it. Cold water does not like roses, better lukewarm, tap water is perfectly fine. The rose stems should be at least half covered with water.